LOAN SCIENCE’S COMMITMENT TO GDPR

Loan Science is working hard to align its policies and practices with the General Data Protection Regulation (GDPR). This page provides a high-level summary. Please contact privacy@loanscience.com with any questions.

WHAT IS GDPR

The GDPR is a comprehensive data protection law that came into effect on May 25, 2018. It replaced existing EU law to strengthen the protection of “personal data” and the rights of the individual. It’s a single set of rules which governs the processing and monitoring of EU data.

OBTAINING CONSENT PRIOR TO DATA COLLECTION

Loan Science can be configured to collect consents via chat prior to collecting any personal data. Loan Science is able to determine if consent was given and act accordingly.

HOW LOAN SCIENCE HANDLES THE DATA IT COLLECTS
Loan Science, as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the Loan Science Services.

Loan Science collects, processes and stores Personal Data about people who chat with the Customer via Loan Science, only as directed by the Customer. Loan Science does not sell any Contact Data collected on behalf of the Customer or market Loan Science Services to the Customer’s site visitors.

CATEGORIES OF DATA SUBJECTS

Customer’s end-user customers or prospects

Customer’s employees or other authorized users or administrators of Loan Science

TYPE OF DATA COLLECTED

Name

Contact information (email address and phone number)

IP Address – Loan Science will only use the IP address for data enrichment, i.e. to determine if it is associated with a business to give additional information regarding that business (i.e. industry and # of employees).

COOKIE DATA

Loan Science will only use cookies to track the activities of your site visitors within your site, e.g. whether they visited a particular page.

Loan Science will NOT track users across domains or build profiles.

SECURITY SAFEGUARDS AND DATA SUBJECT RIGHTS
We have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in the Microsoft Azure cloud.

We have processes in place to honor data subject requests. Loan Science will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request. Data subject requests can be emailed to privacy@loanscience.com.

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